This course examines talent (traditionally known as vendor) management from two different points of view: The first half of the course focuses on the vendor side, or the relationship between individual translators (i.e. talent) and LSPs (Localization Service Providers). The second half of the course focuses on the relationship between buyers of localization services and suppliers of those services, i.e. LSPs.

During the first half of the course, students will acquire the communication, negotiation, and technical skills that lead to long-lasting relationships with a global network of highly-qualified translators. Students will learn to manage risk during the major stages of new partner relationship development, such as initial screening and testing. Students will cultivate strategies for assessing skills and providing the support that leads to high-level exchanges of ideas among cultures.

During the second half of the course, students will learn how to build a successful partnership between buyers and suppliers, including choosing the right supplier, collaborating with your suppliers, managing supplier performance using metrics, conducting effective QBRs (Quarterly Business Reviews) and managing performance issues. They will also learn the legal and financial sides of supplier management and how to collaborate with corporate procurement departments on all supplier-related issues.